Want to join our team?

If you think you’d be a fit for our team at Professional Plumbing Solutions, see all openings below and apply online today!

Contact us at 540-775-1500 or info@myplumbingsolutions.com with any questions about the positions or application process.


Experienced Customer Service Representative (CSR)/Dispatcher

Main Responsibilities:

  • Working in a fast-paced, stressful environment
  • Answering, prioritizing and scheduling incoming calls
  • Keeping track of the schedules as they change throughout the day
  • Communicating any updates to technicians
  • Tracking technicians’ pending tasks and making sure they are completed in a timely fashion
  • Calling customers to follow up on recent service calls
  • Resolving customer issues in a prompt, courteous manner
  • Reviewing invoices, payments and estimates for accuracy

Qualifications:

  • At least one year of CSR/Dispatcher experience in a service trade (Plumbing, HVAC, Electrical, etc.) is required
  • Strong verbal and written communication skills
  • Strong decision-making abilities
  • Strong attention to detail
  • Must be well organized, have great follow up, and have the ability to multi-task efficiently in a fast-paced office
  • Working as a team player with co-workers
  • Must have exceptional customer service (pleasant telephone demeanor, ability to communicate clearly with customer, show empathy when responding to customer’s needs)
  • Familiarity with ServiceTitan software is a plus, but not required

Education:

  • A high school diploma or equivalent is required

Experienced Plumbing Service Technician

Main Responsibilities:

  • Provide residential and some commercial plumbing services to King George and the surrounding counties
  • Ability to handle service calls to customers in their homes and troubleshoot and repair/replace various plumbing items which includes but is not limited to fixtures, water heaters, well pump systems, sewer pump systems, sump pumps, water supply and distribution piping, and drain and sewer piping

Qualifications:

  • Valid VA Driver’s License and clean DMV record
  • 4 years of experience as a Plumbing Service Technician
  • Ability to complete basic paperwork like invoices, estimates, etc.
  • Motivation to see all jobs through to completion
  • Ability to complete jobs with little to no supervision
  • Flexible schedule and ability to work some weekends and after hour emergency calls
  • Ability to communicate well both verbally and in writing with customers and co-workers
  • Ability to work in a team atmosphere

Education:

  • A high school diploma or equivalent is required